Return & Replacement Policy

We want to make sure that every order reaches you safely and exactly as you ordered it. To protect both our customers and our business from damage, missing items, wrong products, or fraudulent return claims, we have a specific return verification process.

Please read the following return policy carefully before opening your parcel.

Return within 2 days After Delivery.

Refund will Credited on that same Bank Account within 2 days after product will received by Our Team.

1. Unboxing Video Is Mandatory

For any return or replacement request, the customer must provide clear video proof of the parcel from the moment it is received until the product is completely unboxed.

The following requirements must be followed:

• Before opening the parcel, record a continuous 360-degree video of the complete parcel/package.

• The video must clearly show all sides of the parcel, including the condition of the packaging.

• Our shipping seal, tape, label, tracking information, and other package markings must be clearly visible in the video.

• The parcel should be shown clearly before the package is opened.

• After showing the complete parcel, record the entire unboxing process in one continuous video.

• The product should be removed from the package while the camera is recording.

• The video should clearly show the product, packaging, accessories, quantity, and overall condition of the item.

• Do not cut, pause, edit, or manipulate the video during the unboxing process.

2. 360-Degree Parcel Video

Before opening the parcel, the customer must record a clear 360-degree video of the unopened package.

The video should clearly show:

1. The front of the parcel.

2. The back of the parcel.

3. Both sides of the parcel.

4. The top and bottom of the parcel.

5. Our shipping seal/tape.

6. The shipping label and tracking details.

7. Any visible damage, dents, tears, holes, leakage, or tampering.

This video is required as proof of the condition of the parcel at the time of delivery.

3. Complete Unboxing Video

After recording the unopened parcel, the customer must record the complete unboxing process.

The video should start before opening the parcel and continue until the product has been completely removed and checked.

If the customer finds any issue, such as:

• Wrong product received

• Missing product or accessories

• Damaged product

• Defective product

• Product damaged during shipping

• Incorrect quantity

• Any other issue caused by our side

the issue must be clearly visible in the unboxing video.

4. Return Eligibility

A return or replacement request will only be considered if sufficient video evidence is provided.

If, after reviewing the evidence, we determine that the issue occurred due to our mistake, fulfillment error, incorrect product shipment, missing item, or other fault from our side, the customer may be eligible for a return or replacement according to our applicable return procedure.

However, simply claiming that a product is damaged, incorrect, missing, or defective will not automatically qualify the order for a return.

We reserve the right to verify every return request before approving it.

5. Cases Where Return May Not Be Accepted

A return or replacement request may be rejected if:

• No unboxing video is available.

• The video starts after the parcel has already been opened.

• The parcel was opened before recording the required video.

• The video does not clearly show our seal or shipping label.

• The video is incomplete.

• The video has been edited, cut, or manipulated.

• The condition of the parcel before opening cannot be verified.

• The claimed issue is not visible or cannot be verified from the provided evidence.

• The product has been used, modified, damaged, or altered after delivery.

• The product or packaging has been intentionally damaged.

• Required accessories, tags, packaging, or other components are missing.

• The return request does not meet the conditions mentioned in this policy.

6. Evidence Review

When a return request is submitted, our team may review the following information:

• Order details

• Shipping information

• Parcel condition

• Shipping label

• Shipping seal

• Unboxing video

• Product condition

• Photos or additional videos

• Product packaging

• Internal packing records

• Other information related to the order

We may request additional photographs, videos, or information if required to properly investigate the issue.

7. Final Decision

Every return or replacement request is subject to verification and approval.

After reviewing the available evidence and order information, the final decision regarding whether a return, replacement, refund, or other resolution will be provided will be made by our team.

Submitting a return request does not guarantee approval.

If our investigation confirms that the issue occurred because of a mistake or fault on our side, we will provide the applicable resolution in accordance with our return and refund procedures.

8. Customer Responsibility

Customers are responsible for carefully following the unboxing requirements.

We strongly recommend keeping the original parcel, packaging materials, labels, seals, and all included accessories until the order has been fully checked and the return period has ended.

Failure to provide the required evidence may make it difficult or impossible for us to verify the claim, and the return request may therefore be rejected.

9. Important Notice

Please do not open your parcel before recording the required 360-degree parcel video.

Once the parcel has been opened without proper video evidence, we may not be able to verify whether the issue existed before opening or occurred afterward.

Therefore, to protect your return eligibility, always follow this process:

Receive Parcel → Record 360° Video of Unopened Parcel → Clearly Show Seal & Shipping Label → Open Parcel While Recording → Record Complete Unboxing → Check Product → Contact Us if There Is an Issue

By placing an order with us, customers acknowledge and agree to follow the return verification requirements described above.

Note: This policy is intended to establish an evidence and verification process for returns. It does not limit any mandatory consumer rights or protections that apply under applicable law.